Product Repair Services : Home Delivery : Customer Care Network
Product Repair Services
Service is one way that Sears distinguishes itself from other retailers. And Sears' Product Repair Services (In-Home and Carry-In), the largest provider of product repair services in the country, is a key element in Sears' active relationship with more than 48 million households. In the In-Home business, more than 10,000 service technicians make in excess of 14 million service calls annually in all 50 U.S. states and Puerto Rico under the service brands of Sears Parts & Repair Services and A&E Factory Service.
The Carry-In business provides repair services for smaller items brought in to Sears Parts & Repair Centers located throughout the U.S. or to any Sears full-line store. Commercial and residential customers can also purchase parts for all major brands of products including home appliances, lawn and garden equipment, home electronics, floor care products, and heating and cooling systems in Sears parts centers or online at sears.com under Parts.
Sears Product Repair Services sells, services and completes more than 1 million home installations annually of residential cooling and heating systems as the exclusive national retailer of Carrier and Kenmore systems. The business has pioneered the use of ISO 9000 registration and Sears Sigma principles in a service environment, evidence of the organization's commitment to quality and professionalism.
In Product Repair Services, we’re committed to setting new standards of service through world-class operations and a focus on growth.
We invite you to learn more about our salaried opportunities. Please review our current job listings and submit to a job online.
Home Delivery
Sears’ Home Delivery division performs millions of home deliveries to Sears, Roebuck and Co. customers each year.
We invite you to learn more about our salaried opportunities. Please review our current job listings and submit to a job online.
Customer Care Network
Sears Customer Care Network (CCN) is a national support operation for Sears that provides inbound and outbound sales and services to customers. Our network manages more than 200 million customer calls, letters and e-mails each year.
Our dynamic support team is unique and diverse. We offer a fast-paced environment with many personal rewards. Associates work in an energized workplace, and the CCN offers employment opportunities that support a variety of businesses including appliance Protection Plan sales, sears.com customer support, product repair scheduling, new product delivery and appliance parts sales. Our core purpose is to build customer loyalty and to be the preferred and most trusted resource for the products and services that enhance home and family life.
With employment opportunities at our Hoffman Estates, Ill., headquarters and more than 20 field locations nationwide, we offer management, professional and entry-level opportunities in such areas as call center customer service and sales operations, workforce planning, process analysis and project management.
We invite you to learn more about our salaried opportunities. Please review our current job listings and submit to a job online.
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